Q: How do I make a reservation?
A: Call us! We're open 9am-5pm 7 days a week. You may also book online 24 hours a day at our Online Store.
Q: How far in advance should I make my reservation?
A: Reserve AS SOON AS POSSIBLE! All our equipment is first come, first serve. However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you.
Q: Is a deposit required?
A: Yes. You are required to make a 30% deposit on all rentals to reserve your specific equipment. This deposit is non-refundable if you cancel within 7 calendar days of your event. All linen orders are non-refundable, regardless of when they are cancelled.
Q: How can I pay?
A: You can pay using any major credit card. Your balance can be paid in cash, debit, or credit card. If you are a company, church, school, or other organization please Contact Us for information on your payment options. No personal checks will be accepted.
Q: Which credit cards do you accept?
A: White Knight Party Rentals accepts Visa, Mastercard, Discover, and American Express.
Q: Do you charge for delivery?
A: Yes, you can find our delivery rates by Clicking Here
Q: What is your rain and wind policy?
A: If it is raining, we will not set up bouncers. If it is too windy we will not set up a bouncer. If weather conditions change after setup, no refunds will be granted.
Q: How much room is needed to set up the inflatables?
A: In general there needs to be a 2 foot buffer around the entire unit. We refer to this as the “Safe Zone”. You can find more information on our Products pages.
Q: How much power is needed?
A: Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.
Q: Can I pick up the jumper and set it up myself?
A: Yes, most rentals can be picked up and set up. We will give you everything you need and instructions, if you're picking up an inflatable, make sure you have a truck or vehicle with a lot of space to hold it.
Q: What surfaces can bouncers be set up on?
A: Bounce Houses can be set up on grass, smooth gravel, dirt, cement, or asphalt. Please indicate surface type with your reservation. Large slides and other certain equipment must be set up on grass. Please call with any questions.
Q: Can inflatables be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please Contact Us if you have any questions.
Q: Is White Knight Party Rentals insured?
A: Yes! White Knight Party Rentals is a fully insured Arizona L.L.C. We will provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. White Knight Party Rentals is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property.
Q: Aren’t all rental companies insured?
A: No, not every rental company in Arizona is insured. Do not use a company without insurance! White Knight Party Rentals will not compromise when it comes to doing the right thing!
Q: Do adults need to supervise the bouncers?
A: Yes. An adult needs to supervise each bouncer to ensure each child’s safety.
Q: Are your inflatables clean?
A: Yes! All of our units are cleaned before and after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.
Q: Do the inflatables get hot during summer?
A: Our bounce houses are equipped with roofs. However it may become quite warm in the units during the hot summer months. You may want to try one of our Water Slides during the summer, or use your bouncer in the morning or evening hours.
Q: How many hours do we get the equipment with each rental?
A: Every bouncer rental is for the day. If you want to keep them overnight, that can be arranged for an additional fee. Just let us know!
Q: Can White Knight Party Rentals provide an attendant to supervise the bouncer?
A: Yes, please ask for this service when you reserve your equipment.
Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $50 will be assessed.
Q: Can we use silly string on the bouncers?
A: No!! Silly string ruins vinyl. A minimum $500 replacement fee will apply if silly string stains equipment.
Q: How much time prior to the event does White Knight Party Rentals set up?
A: We generally set up 30 minutes to a few hours before the party start time.
Q: How much ice is needed for the Snow Cone machine?
A: ½ pound of ice per serving. Example: For 100 servings you will need 50 pounds of ice.